Terms of Service

1. Who we are

Bluebonnet Marketing ("we," "us," "our") is a local marketing services provider operating as a sole proprietorship based in the State of Texas. Contact: info@bluebonnetmarketing.com.

2. Our services

We provide done-for-you follow-up, reputation, and local-visibility services for appointment-based businesses, with a current focus on independent med spas, aesthetics practices, and wellness clinics. Work may include missed-call text-back, lead follow-up, rating-neutral review requests, approved Google Business Profile work, rebooking support, and an included private results view. An optional Search & Social Visibility reporting add-on may cover Google Search and Discover performance, Instagram insights, and monthly recommendations. It does not include ad management or authorize social publishing. The exact work, scope, and price are set out in a separate written service agreement. If that agreement conflicts with these Site Terms, the agreement controls for that client.

3. Eligibility

You must be at least 18 years old and authorized to act on behalf of the business you represent in order to use our services or enter into an agreement with us.

When a public form asks you to accept these Site Terms, checking the box and submitting the form records your agreement to these Site Terms and your acknowledgment of the Privacy Policy. That request still does not create a paid service relationship, which requires a separate written service agreement and any required payment.

3A. Business use, sensitive data, and medical limits

The site, Growth Audits, ordinary support, and connected reporting are intended for business operations and aggregate marketing performance. They are not medical services, medical advice, clinical-decision tools, patient-record systems, or emergency channels.

Do not submit protected health information (PHI), patient names, diagnoses, clinical notes, treatment details, identifiable appointment histories, Social Security numbers, full payment-card numbers, account passwords, or other sensitive credentials through public forms, ordinary portal support, or connected Google reporting. If a signed service scope requires access to a sensitive client system, that access must be separately authorized and handled under the written scope and applicable safeguards.

4. Fees and payment

• Setup fees, recurring fees, billing dates, and any one-time charges are stated in your service agreement or approved checkout.
• Payments are processed securely through our payment provider, Stripe. By starting a subscription, you authorize us, through Stripe, to charge the recurring fee to your payment method on file until you cancel.
• Term, cancellation, notice, and refund rules are stated in the applicable service agreement. These Site Terms do not create a different paid term.
• If a payment fails and is not resolved within a reasonable time, we may pause or end the service.

5. Your responsibilities

• Provide accurate information and the access we need to perform the services (for example, manager access to your Google Business Profile or phone system).
• Use our services and any connected tools lawfully and in line with the policies of platforms such as Google, and applicable laws including those covering advertising, texting, and email.
• Request review outreach only to real customers who actually received your service. We do not create fake, incentivized, or gated reviews.

5A. Communications consent and opt-outs

Clients remain responsible for providing accurate consent and eligibility information for customer communications, approving message content, maintaining required sender or carrier registrations, and promptly honoring opt-out requests. Federal, state, carrier, and platform rules may change and may apply differently to each business and message type.

Bluebonnet may help configure tools and operational safeguards, but a technical configuration by itself does not establish legal compliance. Bluebonnet does not provide legal advice, and clients should obtain qualified advice when they need a legal determination.

5B. Automated tools and approval controls

Bluebonnet may use rules, automation, and AI-assisted tools to organize aggregate data, identify patterns, prepare drafts, and support service delivery. Approved model-service providers may process limited, redacted, or aggregate business information when needed for those tasks. Pricing, contract terms, credentials, account access, permissions, privacy decisions, public publishing, and live production changes remain subject to the approvals required by the service agreement and Bluebonnet's operating controls.

Automated output can be incomplete or wrong. Reports and recommendations are for business planning and are not legal, medical, or financial advice.

6. Acceptable use of this site

You agree not to misuse the site, attempt to gain unauthorized access, interfere with its operation, or use it for any unlawful purpose.

7. Intellectual property

The content, design, and branding on this site are owned by Bluebonnet Marketing and may not be copied or reused without permission. Work product we create specifically for a client, and a client's own accounts, content, and customer data, are addressed in that client's service agreement. As a rule, clients own their Google profile, website, content, and customer lists.

8. Third-party services

Our services rely on third-party platforms such as Google, Stripe, Formspree, and Vercel. We are not responsible for those platforms' availability, decisions, or policies, including changes to search rankings or algorithms. Features that display Google Maps Platform content are also subject to the Google Maps Platform Terms and the Google Privacy Policy.

9. No guarantee of results

We use commercially reasonable efforts to improve your local visibility, reviews, and call capture. Search rankings, lead volume, revenue, and review counts depend on factors outside our control, including market conditions, competition, your responsiveness, and platform policies. We do not guarantee any specific result, ranking, or revenue.

10. Disclaimers

The site and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

11. Limitation of liability

Nothing in these Site Terms limits a right or remedy that cannot lawfully be limited. Any limitation that applies to paid client work must be stated in the applicable written service agreement. Bluebonnet is not responsible for losses caused solely by a third-party platform's outage, policy decision, or unauthorized use outside Bluebonnet's agreed scope, except where applicable law provides otherwise.

12. Indemnification

Any indemnification obligation for paid client work, if applicable, must be stated in the written service agreement. Visiting the site or requesting a Free Growth Audit does not create a broader indemnification obligation.

13. Termination

You may stop using the site at any time, and either party may end a service relationship as described in the service agreement. We may suspend or end access to the site if these terms are violated.

14. Governing law

Texas law governs these Site Terms to the extent permitted by applicable law. A written service agreement may state additional dispute terms for paid client work. Nothing here overrides a venue, consumer, or other legal right that cannot lawfully be changed by agreement.

15. Changes to these terms

We may update these site terms from time to time. When we do, we will change the effective date above and post the new version here. A separate written service agreement continues to control paid client work as stated in Section 2.

16. Contact

Questions about these terms? Email info@bluebonnetmarketing.com.